01
One business day
A relationship officer will acknowledge your request by email within one business day. Substantive review follows.
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Refund Desk
Submit a refund request. We will respond.
The form below is for disputed charges, failed settlements, dormant deposits, and any other matter requiring restitution. Each request is reviewed by hand by a relationship officer of the Bank — there is no automated outcome.
HTTPS/TLS protectedEncrypted browser connection in productionAudit loggedAccount changes write an audit recordOfficer-reviewed fundsNo automatic withdrawal settlement
- Escrow Desk: Refund completed. Request completed.
- Audit: Request recorded. Account trail updated.
- Private Office: Client response sent. Officer note issued.
- Compliance: Documents reviewed. Client file verified.
Refund activity
02
Recorded and audited
Every request is logged against the audit register. The disposition is written, signed, and traceable to the responsible officer.
03
Discreet by default
Request details are discussed by email and on a recorded telephone line. Continental Bank never solicits passwords, OTPs, or full card credentials.